Supplemental materials, such as job aids and infographics, have a significant value-add because they’re so versatile and can be used throughout training, on the job, and for future coaching.
Below are a few examples that I’ve created for fictitious companies and situations
The learning need: Customer Services Representatives for a brokerage call center are struggling when they start taking calls on their own because they do tasks out of order, which has led to customer dissatisfaction, longer call times, and higher rates of escalated calls.
Authoring tool: Articulate Storyline 360
The learning need: A consulting firm wants some handouts for a seminar they are offering at a local community college for students interested in the industry.
Authoring tool: Canva
The learning need: A construction company that has been expanding quickly has noticed an increase in minor workplace accidents. While the business has enhanced their training for new hires, they want some visual reminders for all employees about workplace safety basics.
Authoring tools: PowerPoint & Adobe Photoshop
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